Lead change with less effort, less stress and better results

We all know that change is hindered by poor communication. But providing clear information is only one part of good communication. The real challenge is not just making information more clear but changing the way change is communicated so employees absorb it more deeply and remember to apply it in their daily work.

It is much easier for people to consistently make change happen when they go through an interactive communication process together with leaders and peers. When leaders communicate interactively with their people not only will people make change happen more successfully but leaders will also gain early insight in potential hidden risks that can derail the change.  By identifying  these hidden risks early leaders can pro-actively mitigate these risks. 

The interactive communication and pre-emptive risk mitigation expertise you will gain in the this course will enable you to lead change with confidence, knowing how to increase the success of change in your organization and decrease the cost and effort.

Course Curriculum

  • 1

    Get Started

    • Welcome

    • Orientation to this Training Platform

    • RAPIC Learning for Professionals

    • What this course is all about

    • DISCUSSION - What do you want to gain from this course?

    • Course Schedule - Book time in your calendar

    • Get the Kindle book "Our Iceberg is Melting"

    • How to get Help

    • You are Now Ready to Get Started Learning

  • 2

    Part 1 - Foundations of Change Success

    • Introduction to Foundations for Success

    • Live Session

    • Critical Success Factors for Strategic Change (4 pages)

    • NAIL IT: Critical Success Factors

    • Align Stakeholder Expectations (5 pages)

    • NAIL IT: Stakeholder Expectations

    • DISCUSSION: How effective change leaders engage stakeholders

    • Change Action Ring - A Framework for Making Change Happen

  • 3

    Optional Advanced Reading I

    • Harvard Business Review - Cracking the Code of Change

    • Gallup - Change Initiatives Don't Have to Fail: Front Line Managers and Focus

    • Prosci ADKAR Model - The Individual Process of Change

    • Harvard Business Review - The Secret to Leading Organizational Change is Empathy

    • Forbes - How to Lead in Uncertain Times

  • 4

    Part 2 - Visual Tools

    • Intro to the Power of Visual Models

    • The Strategic Value Map (9 pages)

    • NAIL IT: Strategic Value Model

    • Intro to Stakeholder Change Profiles (8 audio slides)

    • NAIL IT: Stakeholder Change Profile

    • Using the SCP to Understand Value and Cost (3 slides)

    • DISCUSSION: Perceived value and costs of the change

  • 5

    Part 3 - Developing a Stakeholder Change Profile

  • 6

    Optional Advanced Reading II

    • Empowering Employees with Data

    • Clarity is critical for innovative change

  • 7

    Live Session Slides & Recordings (Optional)

    • LIVE Session 1 Slides

    • LIVE Session 2 Slides

  • 8

    Help Videos (Optional)

    • How to use MURAL for the final assignment


  • How long is the course?

    The course is about 10 to 12 hours of effort and runs over 12 days. Optional extra reading is also provided for those who want to dig deeper.

  • Is there live access to the instructor?

    This course follows the RAPIC learning model which is a blend of reading/watching, reflection, interactive online discussion, assignments and two 90 minute live interactive sessions. The instructor is active in guiding and responding to the discussions and facilitates the live sessions.

  • Is this course accredited?

    This course is approved for 10 CPD hours for the following professional designations: CPA, CIPS, CHRP, CMC, ACMP.

    This course is eligible for the Canada-Provincial Job Grant for employee training.

What past Students say ...

Engaging and Practical

Michael Melenberg CMC

I took the first module of the Strategic Change by Design Certificate that Louise Harris facilitates . The course was engaging through great dialogue with Louise and the other course takers, easy to read and insightful materials, and (perhaps most importantly) practical tools. To the latter, I leveraged one of the tools on a client project within weeks of completing the course, demonstrating its practicality. I look forward to taking Modules 2 and 3 in the near future, as Change Management is integral to my consulting practice.

Very Useful

Indrani Dutta CPA CGA PMP CSM MBA MEng

I have gained a lot after completing the first module. I have used elements from the module and have achieved success with various stakeholders.

A Game Changer

Dominque Dennery FCMC

If you work in the field of Change Management with clients experiencing Covid weariness and change fatigue, do look into this practical and enjoyable workshop by Louise Harris. I took one of the first workshops offered to consultants and have since integrated in all my organizational development work. A game changer!

Very Helpful for Digital Transformation

Nima Evans CMC PMP MBA

This course has helped me a lot in my Digital Transformation practice by providing practical tools and techniques to design and articulate organizational change.