Lead change with less effort, less stress and better results

Learn how - it's easier than you think!

We all know that change is hindered by lack of communication. But the real challenge is more than just providing more information. 

We need to frame and communicate change in the right way to engage employees so that they absorb the change more deeply and are ready to apply it in their daily work. 

And we need to do this with less effort and time so that employees are not stressed or taken away from their operational responsibilities.

Make Change Easier on Everyone

It is much easier for people to consistently make change happen when they are engaged in a focused, two-way communication process together with leaders and peers.

When leaders communicate with people transparently and empathetically, people can develop more trust in the process and commit more readily to make change happen successfully. And leaders also gain early insight into potential hidden risks that can derail the change.  By identifying  these hidden risks early leaders can pro-actively prevent issues, reduce resistance and better equip people to change. 

Effective engagement does not have to take so much time and effort as you may assume or be used to.

You can use a simple proven framework that includes a set of easy to use communication and design tools. This framework is based on organization change and neuroscience research and is scientifically designed to reduce the cognitive load and emotional effort of making change happen.

In this course you will gain expertise in these techniques and tools to

  • Frame change so people can quickly and easily understand what's important,
  • Focus interactive communication to get everyone on the same page quickly,
  • Uncover hidden risk that could derail the change,
  • Reduce resistance before it builds up,
  • Build trust and commitment,
  • Avoid unnecessary effort and stress.

The expertise you gain in this course will enable you to 

  • Lead and facilitate change with empathy,
  • Navigate the unknown with confidence, 
  • Discover new opportunities, 
  • Save time, effort and money,
  • Reduce the drain on your energy,
  • Improve the change journey experience for everyone.

Happy business people who have successfully made change happen

Course Curriculum

  1. 1
    • Welcome

    • Orientation to this Training Platform

    • RAPIC Learning for Professionals

    • What this course is all about

    • DISCUSSION - What do you want to gain from this course?

    • Course Schedule - Book time in your calendar

    • Get the Kindle book "Our Iceberg is Melting"

    • How to get Help

    • You are Now Ready to Get Started Learning

  2. 2
    • Introduction to Foundations for Success

    • Live Session

    • Critical Success Factors for Strategic Change (4 pages)

    • NAIL IT: Critical Success Factors

    • Align Stakeholder Expectations (5 pages)

    • NAIL IT: Stakeholder Expectations

    • DISCUSSION: How effective change leaders engage stakeholders

    • Change Action Ring - A Framework for Making Change Happen

  3. 3
    • Harvard Business Review - Cracking the Code of Change

    • Gallup - Change Initiatives Don't Have to Fail: Front Line Managers and Focus

    • Prosci ADKAR Model - The Individual Process of Change

    • Harvard Business Review - The Secret to Leading Organizational Change is Empathy

    • Forbes - How to Lead in Uncertain Times

  4. 4
    • Intro to the Power of Visual Models

    • The Strategic Value Map (9 pages)

    • NAIL IT: Strategic Value Model

    • Intro to Stakeholder Change Profiles (8 audio slides)

    • NAIL IT: Stakeholder Change Profile

    • Using the SCP to Understand Value and Cost (3 slides)

    • DISCUSSION: Perceived value and costs of the change

  5. 5
  6. 6
    • Empowering Employees with Data

    • Clarity is critical for innovative change

  7. 7
    • LIVE Session 1 Slides

    • LIVE Session 2 Slides

  8. 8
    • How to use MURAL for the final assignment


  • How long is the course?

    The course is about 10 to 12 hours of effort and runs over 12 days. Optional extra reading is also provided for those who want to dig deeper.

  • Is there live access to the instructor?

    This course follows the RAPIC learning model which is a blend of reading/watching, reflection, interactive online discussion, assignments and two 90 minute live interactive sessions. The instructor is active in guiding and responding to the discussions and facilitates the live sessions.

  • When are the live sessions?

    There are two 90 minute live sessions that happen on the first and third Monday at 7:30pm EST. A morning session will be added if there is sufficient interest. Session recordings will be available to everyone.

  • Can I learn at my own pace?

    This course is broken into 3 sections. There will be 3-5 days scheduled to complete each section. You can complete your coursework for each section whenever is convenient for you within the days set for that section.

  • Is this course accredited?

    This course is approved for 10 CPD hours for the following professional designations: CPA, CIPS, CHRP, CMC, ACMP.
    You will receive a certificate that you can use as proof of completion. Other professional associations may also accept the certificate.

    This course is eligible for the Canada-Provincial Job Grant for employee training.

What past Students say ...

Engaging and Practical

Michael Melenberg CMC

I took the first module of the Strategic Change by Design Certificate that Louise Harris facilitates . The course was engaging through great dialogue with Louise and the other course takers, easy to read and insightful materials, and (perhaps most importantly) practical tools. To the latter, I leveraged one of the tools on a client project within weeks of completing the course, demonstrating its practicality. I look forward to taking Modules 2 and 3 in the near future, as Change Management is integral to my consulting practice.

Very Useful

Indrani Dutta CPA CGA PMP CSM MBA MEng

I have gained a lot after completing the first module. I have used elements from the module and have achieved success with various stakeholders.

A Game Changer

Dominque Dennery FCMC

If you work in the field of Change Management with clients experiencing Covid weariness and change fatigue, do look into this practical and enjoyable workshop by Louise Harris. I took one of the first workshops offered to consultants and have since integrated in all my organizational development work. A game changer!

Very Helpful for Digital Transformation

Nima Evans CMC PMP MBA

This course has helped me a lot in my Digital Transformation practice by providing practical tools and techniques to design and articulate organizational change.